About us
La Financière agricole du Québec is a public enterprise whose mission is to support and promote the development of the agricultural and agri-food sector from a sustainable development perspective.
It provides businesses with income protection, insurance, and agricultural financing products and services to help them manage the potential risks in this industry. In pursuing this mission, the agency places special importance to developing the primary sector.
The organization makes customer relations a priority. We provide support at every stage of your company’s life, in line with our values:
We are counting on your cooperation to help us meet our service objectives and provide you with the best possible customer experience:
You have a period of 90 calendar days following the date of the contested decision to send us your written request for review, stating your reasons. Further information is available in the Policy on Requests for Review (PDF in French).
| Type of service | Target |
|---|---|
| Returning calls Answering emails Confirming appointments | 90% within 2 working days |
| Crop insurance compensation (individual) | 90% within 30 calendar days |
| Processing files for a stabilization insurance advance or final payment | 98% |
| Issuing the Calculation of Program Benefits Notice (AgriStability and Agri-Québec Plus) | 75% within 75 calendar days |
| Transmitting the Deposit Notice (AgriInvest and Agri-Québec) | 80% within 45 calendar days |
| Rendering a Decision on a Loan Guarantee | 80% within 14 calendar days |
| Rendering a Decision on a Request for an Aspiring Farmers’ Subsidy | 80% within 20 calendar days |
| Processing a complaint | 90% in 20 working days or less |
| Processing a request for review by the Review Committee | 80% in 45 calendar days or less |
| Processing a request for review by the Review Committee and Appeals Review Committee | 75% in 60 calendar days or less |
